Comments on: Does your phone loose your customers?

By: Cynthia Powell

Cynthia Powell — Tue, 04 Jan 2011 01:30:07 +0000

I am so with you - I use a 888# with vmail so I can return the calls when I am in the business-mode, as my kids get a bit older, I will rethink this.

By: Ron Coleman

Ron Coleman — Mon, 03 Jan 2011 20:54:05 +0000

Hi Cindy,

Thank you for the question! I understand how you feel about it.

However, how often when you are on the phone with a receptionist at a real company does she say “That’s ok, I’ll just let it ring”?

However, if she says, “Could you wait a moment while I put that other call on hold?” I understand and it is no big deal.

Tomorrow’s post will cover this more from what we learned in our focus groups. check back!

By: Sidney

Sidney — Mon, 03 Jan 2011 19:27:27 +0000

What an interesting post. I am so glad to have found you through the challenge. Not only did I read this post, but I just kept reading and reading. I am impressed with the way you put real meat into such a small amount of verbage. You’ll definately stay on my list!! Thanks

By: Cindy

Cindy — Mon, 03 Jan 2011 19:26:19 +0000

I don’t like to be on a phone call and someone put me on hold to answer another call. Would it be better to just call the second caller back when the first call ends? Great information in this post!

By: Cindy

Cindy — Mon, 03 Jan 2011 18:10:08 +0000

Great to know. Thank you for doing that research, and sharing it.

Most of my business is done online. When I get calls, I usually do answer them, but I am not always in my best “business mode”.

Now that I think of it, though… even though I am embarrassed and apologetic (sometimes even frazzled) if I start out in “non-business-mode”… those calls very often turn into nice conversations and good orders… perhaps because of the extra “relationship building”. Not only did they speak to me… they “caught me with my hair down” so to speak.

By: Kelley Denz

Kelley Denz — Mon, 03 Jan 2011 16:14:00 +0000

The findings make sense to me. I hate having to go though several menus just to take to a person. Whenever possible I will choose a company where I can take to a person right away. My time is valuable, I do not like to waste it by having wait on the phone.